[c126] C. Fidas, C. Katsanos, E. Papachristos, N. Tselios, N. Avouris (2007). Remote usability evaluation methods and tools: A survey. In T. Papatheodorou, D. Christodoulakis and N. Karanikolas (Eds.) Proceedings of PCI 2007 (pp. 151-163), Patras, Greece, 18-20 May, 2007, ISBN: 978-960-89784-0-9 (pdf)
Effective and efficient usability evaluation methodologies are required in order to develop and maintain software applications that meet user requirements and expectations. This is particularly relevant to applications that change frequently during their lifecycle. Remote usability evaluation provides such a solution. Numerous approaches and techniques have been proposed to allow remote usability evaluation of software applications, and the purpose of this paper is to categorize and evaluate these approaches. We also discuss relevant issues such as user data collection and analysis. After surveying the proposed approaches and identifying pros and cons, we conclude with promising directions for future research in this area.